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About Us

Our Company

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 150 locations of 36 international airports across the world, with a collective goal of ‘enhancing your airport experience’.

The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining. The international Premium Airport Services brand strives to make the airport experience exceptional for all travellers, by comfort, convenience, value and with our love and care by going beyond expectations and redefining the airport experience, whether arrived at, departure from or in transit through airport.

With more than 19 years of experience, the Group currently employs over 4,000 staff and serves over 12 million travellers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.

Vision

To be the household name and world class Premium Airport Services provider

Mission

Meet every customer’s expectations and deliver total satisfaction

Strive for sustainable growth through innovation in services, market expansion, cost effectiveness and operation efficiency

Cultivate a people-oriented culture conducive to teamwork, creativity and personal development

Promote civic-mindedness and social responsibilities

Watch our corporate video Hong Kong

Enhancing Your Airport Experience

Our Story

Being the founding business of Plaza Premium Group, Plaza Premium Lounge was the first independent airport lounge in the world introduced in Hong Kong and Kuala Lumpur in 1998. Its Founder and CEO Mr Song Hoi-see identified this unique business concept after having struggled to work efficiently in the airport while travelling on his own.

Mr Song ventured into his own business that found him flying economy class and without the airport lounge privileges he had previously enjoyed from a career in investment banking. Having spent a considerable amount of time at the airports, he found that the travel experience was somewhat incomplete.

Being driven by a heartfelt desire “to do something for the majority”, he identified an opportunity in this segment and seized an opportune moment by opening and introducing a new concept of independent airport lounge that provides seamless connectivity and comprehensive services.

Today, with more than 19 years of unrivalled experience offering Premium Airport Services, Plaza Premium Group has become synonymous with best practice for airport value-added services, to complement travellers’ overall airport experience. The Group’s businesses have evolved into four key areas: Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining, across over 150 locations in major international airports.

Founder & CEO of Plaza Premium Group

To create and impart a positive impression and enjoyable experience at the airports for travellers, we endeavour to leave our indelible print on airport experience providing Premium Airport Services with ultimate comfort and warm hospitality, making airport a destination in themselves.

Mr Song Hoi-see

FOUNDER AND CEO

The Team

We believe that teamwork brings great ideas to life and achieves exceptional results beyond our individual capabilities. Never failing to exceed our guests’ expectations, all departments of our group work together to constantly raise the industry bar and achieve our vision. In order to create unprecedented airport facilities and services, we have gathered our comprehensive expertise to establish a robust management system, well-coordinated operational system, proprietary IT systems and innovative design infrastructure for our core business.

Our Expertise

Our comprehensive capabilities, your total solution

Our Awards

Underpinning Plaza Premium Group’s success is our team members’ steadfast commitment to service excellence. We are heartened to receive a vast number of awards and accolades given by various authorities and organisations internationally. We are also immensely honoured to be recognised as a leader in premium airport services with our achievements in attaining the Corporate Excellence Award between 2012 and 2014 from Hong Kong International Airport Customer Service Excellence Programme, the prestigious Outstanding Outlet Award from Singapore Changi Airport in 2014 and the Hospitality Outlet of the Year for 2012 and 2013 in New Delhi awarded at their annual GMR-IGI Airport Award. More recently, Plaza Premium Group was also awarded the prestigious International Award at the Hong Kong Business Awards.

Such recognitions reaffirm our mission towards creating exceptional travel experience for our customers.

World’s Best Independent Airport Lounge

Skytrax 2017 World Airline Awards, Paris Air Show, France

World’s Best Independent Airport Lounge

Skytrax 2016 World Airline Awards, Hampshire, UK

Superstar Commercial Partner of the Year 2016

5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India

Hospitality Outlet of the Year 2016 (Terminal 1D)

5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India

Best Customer Service of the Year of Corporate Excellence Award

HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong

Outstanding Customer Service of Cross-company Excellence Award

HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong

Certificate of Appreciation of Individual Excellence Award

HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong

Gold Award

Talent from the Airport 2016, Airport Authority Hong Kong, Hong Kong

Outperforming Terminal Services (Plaza Premium Lounge Bangalore)

BIAL Pinnacle Awards 2016, Kempegowda International Airport, Bengaluru, India

Good Safety Suggestion Award

HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong

Most Improved Customer Service Award

United Airlines, Hong Kong

Male Entrepreneur of the Year Award, Grand Winner

Star Outstanding Business Awards (SOBA) 2015, Malaysia

World's Best Independent Airport Lounges

Skytrax World Airline Awards
- Plaza Premium Lounge - Hong Kong International Airport, Hong Kong
- Plaza Premium Lounge – Terminal 2, London Heathrow Airport, United Kingdom
- Plaza Premium Lounge - Vancouver International Airport, Canada

Extra Mile Outstanding Staff Award 2015 (Q2)

Extra Mile Programme, Singapore Changi Airport, Singapore

Extra Mile Outstanding Staff Award 2015 (Q1)

Extra Mile Programme, Singapore Changi Airport, Singapore

Individual Excellence Award

HKIA Customer Service Excellence Programme 2015, Hong Kong

Corporate Excellence Award 2015

HKIA Customer Service Excellence Programme 2015, Hong Kongdia

Cross-company Excellence Award 2015

HKIA Customer Service Excellence Programme 2015, Hong Kong

Top Rated on Viator 2015

Indira Gandhi International Airport, New Delhi, India

Hospitality Outlet of the Year 2015

4th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India

Out Performing Terminal Services

BIAL Pinnacle Awards 2015, Kempegowda International Airport, Bengaluru, India

Accident Prevention Measures Award 2015

HKIA Airport Safety Recognition Awards, Hong Kong

Best Safety Supervisor Award 2015

HKIA Airport Safety Recognition Awards, Hong Kong

The Best Performer Award 2015

HKIA Customer Services Campaign for Food Court Operators, Hong Kong

Good Performer Award 2015

HKIA Customer Services Campaign for Food Court Operators, Hong Kong

International Award 2014

DHL/SCMP Hong Kong Business Awards, Hong Kong

Most Improved Outlet

ASQ Survey, Indira Gandhi International Airport, India

You See You Act Passenger Safety Campaign

Airport Authority, Hong Kong

Second Quarter 2014 Award

United Airlines, Hong Kong

Lounge of the Year Award

Plaza Premium Lounge (West Hall), Priority Pass, Hong Kong

Lounge of the Year Award

Plaza Premium Lounge (East Hall), Priority Pass, Hong Kong

Lounge of the Year North America Award

Priority Pass, Edmonton International Airport, Canada

Best of the Best Culinary Awards 2014, Golden Award (Seafood – Shrimp Category)

Hong Kong Tourism Board, Hong Kong

Best of the Best Culinary Awards 2014, Silver Award (Vegetables – Melon Category)

Hong Kong Tourism Board, Hong Kong

Corporate Excellence Award 2014

Hong Kong International Airport Customer Service Excellence Programme, Hong Kong

Cross Company Excellence Award 2014

Hong Kong International Airport Customer Service Excellence Programme, Hong Kong

Most Valuable Services Awards 2014

Most Exclusive Premium Lounge Award, Hong Kong

Best Safety Supervisor Award 2014

Airport Staff Safety Recognition Campaign,
Hong Kong International Airport, Hong Kong

Outstanding Outlet Award 2014

Singapore Changi Airport, Singapore

Outstanding Staff Award 2014

Singapore Changi Airport, Singapore

New Ambassador 2014

TOUCH Campaign, Kuala Lumpur International Airport, Malaysia

Top Rated On Viator 2014

Indira Gandhi International Airport, India

Two Service Legends Award

New Delhi Indira Gandhi International Airport, India

First prize in the Golden Ideas

Guangzhou Baiyun International Airport, Greater China

Corporate Excellence Award 2013

Hong Kong International Airport Customer Service Excellence Programme, Hong Kong

Team Award 2013

Hong Kong International Airport Customer Service Excellence Programme, Hong Kong

Good Safety Suggestion Award 2013

Airport Staff Safety Recognition Scheme,
Hong Kong International Airport, Hong Kong

Best Safety Suggestion Award 2013

Airport Staff Safety Recognition Scheme,
Hong Kong International Airport, Hong Kong

Best Smiling Customer Service Competition Award 2013

Smile at the Airport Campaign, Hong Kong International Airport, Hong Kong

Outstanding Service Staff Award 2013 (Silver)

Singapore Changi Airport, Singapore

Extra Mile Outstanding Staff Award 2013

Extra Mile Programme, Singapore Changi Airport, Singapore

Hospitality Outlet of the Year 2013

Second Annual GMR-IGI Airport Award, New Delhi, India

Partnership Award for Excellence 2013

British Airways, Hyderabad, India

Certificate of Appreciation 2013

Service Legends of IGI Airport, Indira Gandhi International Airport, India

Top in Class Award 2012

Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia

Moment of Truth Award 2012

Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia

Environmental Responsible Retail Recognition Scheme 2012 (Silver)

Hong Kong International Airport, Hong Kong

Environmental Responsible Retail Recognition Scheme 2012 (Bronze)

Hong Kong International Airport, Hong Kong

Outstanding Service Staff Award 2012 (Bronze)

Singapore Changi Airport, Singapore

Corporate Excellence Award 2012

Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong

Individual Award 2012

Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong

Hospitality Outlet of the Year 2012

First Annual GMR-IGI Airport Award, New Delhi, India

Hospitality Business Partner of the Year 2012

First Annual GMR-IGI Airport Award, New Delhi, India

New Business of the Year Award 2012

Mississauga Board of Trade Business Awards of Excellence, Toronto Pearson International Airport, Canada

Environmental Responsibility Award 2012

Hong Kong International Airport, Hong Kong

Best of the Best Culinary Awards 2012 (Gold)

Hong Kong Tourism Board, Hong Kong

Asia Pacific Regional Award 2012, Lounge of the Year Award

Priority Pass Limited

Outstanding Service Staff Award 2011 (Bronze)

Singapore Changi Airport, Singapore

Outstanding Staff Award 2011

Singapore Changi Airport, Singapore

Changi Got Talent 2011

Singapore Changi Airport, Singapore

Horizon 2011 Explore Award

Indira Gandhi International Airport, India

Top in Class Award 2011

Malaysia Airports' Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia

Corporate Excellence Award 2011

Hong Kong International Airport Customer Service Excellence Programme 2011, Hong Kong

Corporate Excellence Award 2010

Hong Kong International Airport Customer Service Excellence Programme 2010, Hong Kong

Best of the Best Culinary Awards 2010 (Gold)

Hong Kong Tourism Board, Hong Kong

Best of the Best Culinary Awards 2010 (Silver)

Hong Kong Tourism Board, Hong Kong

Asia Pacific Entrepreneurship Awards 2009, Outstanding Entrepreneur

Enterprise Asia

Success is our story

Our Milestones

2017

Terrace Chinese Kitchen opens at Sydney International Airport

Flight Club, London Heathrow Airport – Arrivals, Terminal 4

Plaza Premium Lounge, London Heathrow Airport – Arrivals, Terminal 4

Terrace Chinese Kitchen, Sydney International Airport

2016

Plaza Premium Lounge enters to South America and manages Star Alliance Lounge

Management of Cathay Pacific lounge, Cathay Pacific Airways, London Heathrow Airport

Star Alliance Lounge, RIOgaleão - Tom Jobim International Airport - International Departures, Terminal 2

Aerotel Rio de Janeiro , RIOgaleão - Tom Jobim International Airport, Rio de Janeiro – International Departures, Terminal 2

Plaza Premium Lounge - Vancouver International Airport - Domestic Departures (Pier C)

Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Domestic Departure, Terminal 2

Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - International Departure, Terminal 2

Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Car Park Building, Terminal 2

Signing of a Strategic Cooperation Framework Agreement with Qingdao International Airport Group Co., Ltd

TGM, Singapore Changi Airport – International Departures, Terminal 1

Plaza Premium Lounge Zone C&D, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 1

Plaza Premium Lounge Zone A1, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 2

Flight Club Grab n' Go, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal

Plaza Premium Lounge Brisbane, Brisbane Airport , Australia – Departures, International Terminal

Management of Cathay Pacific lounge, Cathay Pacific Airways, Vancouver International Airport

Management of The Pier, The Wing and The Cabin lounges, Cathay Pacific Airways, Hong Kong International Airport

Management of King David Lounge, El Al Israel Airlines, Terminal 4 of London Heathrow Airport, UK – International Departures

Plaza Premium Lounge, Siem Reap International Airport - International Departures

Aerotel Abu Dhabi, Abu Dhabi International Airport, Abu Dhabi – International Departures, Terminal 1

Aerotel, Singapore Changi Airport - Departures Transit Lounge, Terminal 1

Plaza Premium Lounge, Phnom Penh International Airport, Cambodia - International Departures

2015

Joins hands with China Eastern Airlines to open the World’s First Co-Branded Lounge at Shanghai

Flight Club, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal

Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport – International Departures

Plaza Premium Lounge, Winnipeg James Armstrong Richardson International Airport - International Departures

Plaza Premium Lounge, Salalah International Airport - International Departures

SkyTeam Exclusive Lounge, Hong Kong International Airport – Departure, Terminal 1

No.77 China Eastern Plaza Premium Lounge, Shanghai Pudong International Airport, China – Departures, Terminal 2

Plaza Premium Lounge Management Limited officially re-branded as Plaza Premium Group

Plaza Premium Lounge, Singapore Changi Airport – International Departures, Terminal 1

Plaza Premium Lounge, London Heathrow Airport – International Departures, Terminal 4

Plaza Premium Lounge, Vancouver International Airport – Upgrade of Domestic Departures

American Express Lounge in partnership with Plaza Premium, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1

Plaza Premium Lounge, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1

Management of Cathay Pacific Lounge, Cathay Pacific Airways, Manila Ninoy Aquino International Airport – International Departures

Management of Cathay Pacific Lounge, Cathay Pacific Airways, Suvarnabhumi Airport – International Departures

2014

Extend our network to Abu Dhabi and London Heathrow

Plaza Premium Lounge, London Heathrow Airport – Arrivals, Terminal 2 (The Queen’s Terminal)

Al Reem Lounge by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 1

Day Hotel by Plaza Premium Lounge, Kempegowda International Airport (Bengaluru) - Domestic Departures

Plaza Premium Lounge, Macau International Airport – Departures

Plaza Premium Lounge, London Heathrow Airport – Departures, Terminal 2 (The Queen’s Terminal)

Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – [email protected]

Plaza Premium Lounge, Indira Gandhi International Airport - Extension of Domestic Departures, Terminal 3

The BAR, Kuala Lumpur International Airport, Malaysia – Departures, klia2

Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – Departures, klia2

The Green Market, Kuala Lumpur International Airport, Malaysia – Arrivals, klia2

Wellness Spa and Salon, Kuala Lumpur International Airport, Malaysia – Departures, klia2

Wellness Spa, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal

Al Ghazal Lounge by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 2

Al Dhabi Lounge by Plaza. Premium Lounge, Abu Dhabi International Airport – International Departures, Terminal 1

Airport Hotel by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 1

Plaza Premium Lounge, Vancouver International Airport - Renovation of International Departures

Plaza Premium Lounge, Kempegowda International Airport - Domestic Departures

Plaza Premium Lounge, Kempegowda International Airport - International Departures

FoodPlaza, Hong Kong International Airport – International Departures, Terminal 1

2013

Partner with Cathay Pacific to open The Bridge Lounge

Plaza Premium Lounge (West Hall), Hong Kong International Airport

Management of Cathay Pacific’s The Bridge Lounge in Hong Kong International Airport

Management of Air France/ KLM Lounge in Hong Kong International Airport

Wellness Spa, Singapore Changi Airport – International Departures, Terminal 3

Plaza Premium Lounge, Kota Kinabalu International Airport – Domestic Departures

Plaza Premium Lounge, Penang International Airport - International Departures

Plaza Premium Lounge, Kuching International Airport - Domestic Departures

Plaza Premium Lounge, Kota Kinabalu International Airport - International Departures

2012

Plaza Premium Lounge opens in Edmonton International Airport

Plaza Premium Lounge, Toronto Pearson International Airport - International Departures, Terminal 3

Plaza Premium Lounge, Penang International Airport – Domestic Departures

The Green Market Express, Singapore Changi Airport – International Departures, Terminal 1

Plaza Premium Lounge, Edmonton International Airport - Domestic Departures

Management of Royal Silk Lounge, Thai Airways, Kuala Lumpur International Airport - International Departures

Management of Cathay Pacific Lounge, Cathay Pacific Airways, Kuala Lumpur International Airport – International Departures

Meet & Greet Services, Singapore Changi Airport – All Terminals

Management of Silver Kris Lounge, Singapore Airlines, Kuala Lumpur International Airport

Nap & Shower Lounge, Indira Gandhi International Airport (New Delhi) – Domestic Departures, Terminal 1

Plaza Premium Lounge, Edmonton International Airport - US Transborder

2011

New airport premium facilities open in Vancouver, New Delhi, Hong Kong and Langkawi

Plaza Shuttle Service, Indira Gandhi International Airport – Terminal 3

The Bar, Langkawi International Airport - International Departures

Plaza Premium Lounge, Langkawi International Airport - International Departures

Management of Government VIP Lounge, Ibrahim Nasir International Airport (Malé)

Wellness Spa & Salon, Hong Kong International Airport – International Departures, Terminal 1

Plaza Premium Lounge, Ibrahim Nasir International Airport (Malé) - International Departures

Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3

Plaza Premium Lounge, Indira Gandhi International Airport - Domestic Arrivals, Terminal 3

Plaza Premium Lounge, Vancouver International Airport - US Departures

2010

Airport Dining concept, The Green Market opens in Singapore

Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3

Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 3

Plaza Premium Lounge, Muscat International Airport - International Arrivals

Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3

The Green Market, Singapore Changi Airport – International Departures, Terminal 2

Business and Conference Centre, Hong Kong International Airport - Airport World Trade Centre, Terminal 2

Plaza Premium Lounge (East Hall), Hong Kong International Airport – Departures

2009

Management of the United Red Carpet Club for United Airlines

Management of United Red Carpet Club, United Airlines, Hong Kong International Airport - Departures, Terminal 1

Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1

Plaza Premium Lounge, Toronto Pearson International Airport – International Departures and Domestic Departures, Terminal 3

Plaza Premium Lounge, Toronto Pearson International Airport – Domestic Departures and US Transborder, Terminal 1

2008

Plaza Premium Lounge opens first lounges in the Middle East and India

Plaza Premium Lounge, Senai International Airport (Johor) – International Departures

Management of Toronto Pearson Lounge, Toronto Pearson International Airport – International Departures, Terminal 1

Management of The Arrival, Cathay Pacific Airways, Hong Kong International Airport - Arrivals, Terminal 2

Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – International Arrivals

The Green Market, Hong Kong International Airport - Departures, Terminal 1

Plaza Premium Lounge, Muscat International Airport – International Departures

Plaza Premium Lounge, Hong Kong International Airport - Arrivals, Terminal 2

Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – Domestic Departures

Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – International Departures

Airport World Trade Centre Club, Hong Kong International Airport – Airport World Trade Centre, Terminal 2

Partnership with CIP Lounges, Shanghai Pudong International Airport – Terminal 2

Partnership with CIP Lounges, Beijing Capital International Airport – Terminal 3

Plaza Premium Lounge, Singapore Changi Airport- International Arrivals, Terminal 3

2007

Introduce world’s first arrival lounge

Plaza Premium Lounge, Kuala Lumpur International Airport – International Arrivals, Low Cost Carrier Terminal

Wellness Salon & Spa, Hong Kong International Airport - Arrivals, Terminal 2

Plaza Premium Lounge, Vancouver International Airport - Domestic Departures

2006

Extend our lounge network to Shanghai Pudong

Partnership with CIP Lounges, Shanghai Pudong International Airport

2005

First lounge management project with Royal Orchid Lounge for Thai Airways

Partnership with CIP Lounges, Beijing Capital International Airport - Terminal 2

Management of Royal Orchid Lounge, Thai Airways, Hong Kong International Airport - International Departures, Terminal 1

Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1

2004

Open first lounge in North America at Vancouver International Airport

Management of CIP Lounges, Guangzhou Baiyun International Airport - International Terminal

Plaza Premium Lounge, Vancouver International Airport - International Departures

2002

Introduce the Independent Airport Lounge concept to passengers in Singapore Changi Airport

Plaza Premium Lounge, Singapore Changi Airport – International Departures, Terminal 2

2001

A second Independent airport lounge open in Hong Kong

Plaza Shower & Relaxation Lounge, Hong Kong International Airport - Departures, Terminal 1

Plaza Premium Lounge (East Hall), Hong Kong International Airport - Departures, Terminal 1

1999

Plaza Hair & Beauty Salon launched in Hong Kong

Plaza Hair & Beauty Salon, Hong Kong International Airport - Departures, Terminal 1

1998

Open the world’s first independent airport lounge in Hong Kong and Kuala Lumpur.

Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1

Plaza Premium Lounge, Kuala Lumpur International Airport – International Departures