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Our Business
We believe airports are a destination in themselves and our services and facilities will give travellers more reason to enjoy their travel experience.

Plaza Premium Lounge

Enhancing Your Airport Experience

Plaza Premium Lounge, the world’s first independent lounge, gives travellers a haven away from the hustle and bustle of the airport, a home away from home, by providing a space with top-notch services and facilities for travellers arriving, departing and transiting at the airport. Comfortable seating, an enticing food and beverage selection, shower with amenities, private resting suites, VIP rooms, recharging stations, complimentary Wi-Fi, computer workstations are but a few of the services offered to enhance airport experience.

As the first airport lounge network to achieve ISO 9001:2008 certification, we are committed to providing consistently high services and continual improvement for valued customers. By putting into action, the best ideas and practices from across the network and around the world, it is focused on innovative and quality products and services.

On top of the sublime independent airport lounges that are in operation, we also manage lounges for leading airlines and alliances including Cathay Pacific Airways, Lufthansa Airlines, Korea Air, Singapore Airlines, Thai Airways and SkyTeam.

  • Global leader in total airport and airline lounge development
  • Founders of the independent airport lounge concept
  • Proprietary Web Admission System (WAS) to enable global network sales
  • Dedicated Lounge Quality Management and Learning and Development Team
  • The world’s largest and strongest lounge network
  • Over 160 locations, 42 international airports


An airport transit hotel designed by travellers for travellers

We are one-of-a-kind airport transit hotel that provides convenient and comfortable airport accommodation particularly for travellers with long transit duration or flights at wee hours. Unlike traditional hotels, Aerotel is specifically created for the airport environment and crafted with the goal of making the airport journey enjoyable.

With our sleek and carefully-tailored design, we provide modish and well-equipped rooms; a promise of a comfortable bed, flexible booking times, powerful hot shower, high standards of hygiene and an array of amenities to refresh, relax and rest regardless of whether departing, arriving or transiting. No matter where in the world we are, we are a stone's throw from the airport gate, and we design everything based on the passengers’ needs for a convenient and unique experience.

  • Concept tailored specifically for airports to maximise revenue
  • Wide-ranging airport network to provide end-to-end travel solution
  • Airport transit hotel opened 24 hours designed with flexible booking hours
  • Airport Transit Hotel designed to ensure first-rate Airport Service Quality (ASQ)
  • Perfect for early morning and late night flight travellers
  • Extensive experience in the development of airport facilities globally


A seamless Meet & Greet Service

Allways VIP Meet & Greet Service is a bespoke service that is dedicated to delivering the perfect airport experience for travellers. Our welcoming and friendly team is always on-hand to ensure our guests’ journey is hassle-free and seamless, from kerb to apron and from apron to kerb.

From organising personal service such as buying welcome gifts, to crucial services like baggage handling, lounge stays, immigration designated channel, limousine transfers and buggy service, our team guarantees smooth coordination at every point. Our knowledgeable concierge is also at the disposal to assist travellers with recommendations on restaurants, hotels, places of interest, or to plan a full travel itinerary.

Travellers can unfailingly be assured at Allways, no matter anything they wish for, any time they need us, any way we can make the travel experience more enjoyable.

  • Proprietary IT system to manage Meet & Greet logistics
  • Comprehensive understanding of airport logistics to provide ideal solution for meet & greet service
  • Global network of airport services to create a seamless airport experience
  • Dedicated booking platform

Airport Dining

As the undisputable expert and industry leader in airport lounge services over 20 years of solid experience, Airport Dining is one of the core pillars of Plaza Premium Group, it provides comprehensive dining labels, offering a selection of top quality cuisines to complement the existing airport facilities elsewhere in the world.

With our expert culinary team and a wide spectrum of F&B brands under our wing, we are well- poised to deliver a superb airport dining experience to all travellers. Through a variety of F&B concept such as food court, fine dining restaurants, airport lounge catering and in-airport events catering, we have the resources and expertise to present a memorable experience for our guests.

As a one-stop service provider, we are proud to be able to excel at various F&B capability such as sourcing, catering, F&B concepts, menu preparation and kitchen setup. Our F&B portfolio includes both in-house brands, which are developed from inception, as well as established renowned international brands.

  • Dining concepts at the airport
  • All brands have a theatrical, educational and healthy elements at the core of its concept
  • Designed by experienced airport chefs, brands are homemade and range from fine dining to fast food