Collaboration with airports is paramount to our business as this helps us better understand the nature and needs of travellers in order to create services that are customised to the travel requirements of passengers at different airports. Regardless of the scale of the airport, we are ready to go the extra mile to explore how we can join forces with the airports to raise the Airport Service Quality (ASQ) as well as to identify growth opportunities. We have formed a competent and service-oriented team who is dedicated and constantly on their feet to discover new ideas and innovations which will bring value-added experiences to all travellers.
Plaza Premium Group complements our airline partners in providing a tailored and superior travel and airport experience for premium guests without having the need and requirement to operate an airline lounge. Our expert team is able to create an exclusive lounge experience for the passengers according to the standards of the airlines’ service quality and passengers’ requirements. We also offer the flexibility to accommodate specific airline schedules and aircraft traffic patterns. Over the years, we have partnered with more than 60 airlines to provide a comprehensive solution that includes designing, building, consulting, operating and managing the lounges, as well as conducting training and quality assurance of the lounges. By acquiring vast and diverse experiences, we are able to innovate customised solutions to meet our customers’ requirements.
Plaza Premium Group works closely with our corporate partners in fulfilling our pledge to deliver unrivalled services through premium airport services and facilities. With close partnership, we are able to provide business travellers the comfort and convenience of lounge amenities seamlessly, regardless of airline or class of travel. The collaboration with our corporate partners enables the corporate card to be positioned as the premium travel card for business or leisure travels.