Established in 1998 and headquartered in Hong Kong, Plaza Premium Group comprises four core business segments – Airport Lounge, Airport Hotel, & Leisure, Airport Meet & Greet Service, and Airport Dining. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption.
In addition to our own brands, Plaza Premium Group provides global airport hospitality solutions to leading airlines, alliances and corporates around the world. The Group’s brands strive to make the airport hospitality experience exceptional for all travellers, by holistically providing comfort, convenience, value with our love and care by going beyond expectations and redefining the airport hospitality experience, whether arriving at, departure from or in transit through the airports.
With continuous innovations and dedication to surpass travellers’ expectations of airport experiences, the group is rapidly growing exponentially across major international airports globally.
To be the household name and world class Premium Airport Services provider
Meet every customer’s expectations and deliver total satisfaction.
Strive for sustainable growth through innovation in services, market expansion, cost effectiveness and operation efficiency.
Cultivate a people-oriented culture conducive to teamwork, creativity and personal development.
Promote civic-mindedness and social responsibilities.
"As the world leader in airport hospitality, we are committed to continuously enhancing the airport experience to alleviate the pain points of travellers and striving to make travel better everyday."
Plaza Premium Lounge, the world’s first independent airport lounge open to all travellers, was introduced in Hong Kong and Kuala Lumpur in 1998. Its founder and CEO Mr Song Hoi-see identified this unique business concept after having struggled to work efficiently in the airport while travelling on his own.
When Mr Song ventured into his own business, he flew economy class without the airport lounge privileges he had previously enjoyed from a career in investment banking. Having spent a considerable amount of time at the airports, he noticed how the travel experience was somewhat incomplete.
Driven by a heartfelt desire “to do something for the majority”, he identified an opportunity in this market segment and seized the moment by opening and introducing a new concept of independent airport lounge that provides seamless connectivity and comprehensive services for all types of travellers.
With over 20 years of unrivalled experience, the Group has evolved into a leading global business and the Partner of Choice for total Turnkey Airport Hospitality Solutions. Plaza Premium Group now is synonymous with the best practice for airport value-added services to complement travellers’ overall airport experience.
Our belief in teamwork brings great ideas to life and achieves exceptional results beyond our individual capabilities. Never failing to exceed expectations, all departments within Plaza Premium Group work together to constantly raise the industry bar and achieve our vision.
The Group has gathered our comprehensive expertise to establish a robust management system, well-coordinated operational system, proprietary IT systems and innovative design infrastructure for our core business.
• Design & Project Management Team
• Group and Local Operation Team
• Culinary Team
• Global and Regional Procurement Team
• Technology and Digital innovation Team
• Sales & Marketing Team
• Learning & Development Team
• HR Recruitment Team
Interested? Come be a part of the team.
The group has won more than 60 accolades in the last five years, including “World's Best Independent Airport Lounge” for four consecutive years from 2016 to 2019 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia.
In 2020, we have successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving our quality management in providing airport lounge services in addition to being awarded re-certification for Plaza Premium Lounges at Hong Kong International Airport (East Hall) and Kuala Lumpur International Airport.
The vast number of awards and recognitions given by authorities and organisations internationally reaffirm our mission towards our team members’ dedication to service excellence and in creating exceptional travel experience for our customers.
Plaza Premium Group Headquarters, Plaza Premium Lounge (East Hall) at Hong Kong International Airport and Plaza Premium Lounge at Kuala Lumpur International Airport
Plaza Premium First Hong Kong
Plaza Premium Lounge Rome
Plaza Premium Lounge Dubai
Aerotel Oman
Aerotel Beijing
Plaza Premium Lounge at London Heathrow Airport, Hong Kong International Airport and Brisbane Airport
Plaza Premium Group
Plaza Premium First Hong Kong
Plaza Premium Lounge at Indira Gandhi International Airport, India
Aerotel Muscat
Plaza Premium Lounge Hong Kong
Flight Club at Kuala Lumpur International Airport, Malaysia
Flight Club Grab ‘n’ Go at Kuala Lumpur International Airport, Malaysia
Aerotel Abu Dhabi
Aerotel Kuala Lumpur
Plaza Premium Lounge India
Plaza Premium Group
Skytrax 2018 World Airline Awards, Farnborough Air Show, UK
Global Star Awards 2018, India
GMR Hyderabad International Airport Limited, India
At Your Service, Airport Authority Hong Kong, Hong Kong
Skytrax 2017 World Airline Awards, Paris Air Show, France
Sin Chew Business Excellence Awards 2017, Malaysia
Bangalore International Airport Limited, India
Skytrax 2016 World Airline Awards, Hampshire, UK
5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
Talent from the Airport 2016, Airport Authority Hong Kong, Hong Kong
BIAL Pinnacle Awards 2016, Kempegowda International Airport, Bengaluru, India
HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong
United Airlines, Hong Kong
Star Outstanding Business Awards (SOBA) 2015, Malaysia
Extra Mile Programme, Singapore Changi Airport, Singapore
Extra Mile Programme, Singapore Changi Airport, Singapore
HKIA Customer Service Excellence Programme 2015, Hong Kong
HKIA Customer Service Excellence Programme 2015, Hong Kongdia
HKIA Customer Service Excellence Programme 2015, Hong Kong
Indira Gandhi International Airport, New Delhi, India
4th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
BIAL Pinnacle Awards 2015, Kempegowda International Airport, Bengaluru, India
HKIA Airport Safety Recognition Awards, Hong Kong
HKIA Airport Safety Recognition Awards, Hong Kong
HKIA Customer Services Campaign for Food Court Operators, Hong Kong
HKIA Customer Services Campaign for Food Court Operators, Hong Kong
DHL/SCMP Hong Kong Business Awards, Hong Kong
ASQ Survey, Indira Gandhi International Airport, India
Airport Authority, Hong Kong
United Airlines, Hong Kong
Plaza Premium Lounge (West Hall), Priority Pass, Hong Kong
Plaza Premium Lounge (East Hall), Priority Pass, Hong Kong
Priority Pass, Edmonton International Airport, Canada
Hong Kong Tourism Board, Hong Kong
Hong Kong Tourism Board, Hong Kong
Hong Kong International Airport Customer Service Excellence Programme, Hong Kong
Hong Kong International Airport Customer Service Excellence Programme, Hong Kong
Most Exclusive Premium Lounge Award, Hong Kong
Airport Staff Safety Recognition Campaign,
Hong Kong International Airport, Hong Kong
Singapore Changi Airport, Singapore
Singapore Changi Airport, Singapore
TOUCH Campaign, Kuala Lumpur International Airport, Malaysia
Indira Gandhi International Airport, India
New Delhi Indira Gandhi International Airport, India
Guangzhou Baiyun International Airport, Greater China
Hong Kong International Airport Customer Service Excellence Programme, Hong Kong
Hong Kong International Airport Customer Service Excellence Programme, Hong Kong
Airport Staff Safety Recognition Scheme,
Hong Kong International Airport, Hong Kong
Airport Staff Safety Recognition Scheme,
Hong Kong International Airport, Hong Kong
Smile at the Airport Campaign, Hong Kong International Airport, Hong Kong
Singapore Changi Airport, Singapore
Extra Mile Programme, Singapore Changi Airport, Singapore
Second Annual GMR-IGI Airport Award, New Delhi, India
British Airways, Hyderabad, India
Service Legends of IGI Airport, Indira Gandhi International Airport, India
Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Hong Kong International Airport, Hong Kong
Hong Kong International Airport, Hong Kong
Singapore Changi Airport, Singapore
Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
First Annual GMR-IGI Airport Award, New Delhi, India
First Annual GMR-IGI Airport Award, New Delhi, India
Mississauga Board of Trade Business Awards of Excellence, Toronto Pearson International Airport, Canada
Hong Kong International Airport, Hong Kong
Hong Kong Tourism Board, Hong Kong
Priority Pass Limited
Singapore Changi Airport, Singapore
Singapore Changi Airport, Singapore
Singapore Changi Airport, Singapore
Indira Gandhi International Airport, India
Malaysia Airports' Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Hong Kong International Airport Customer Service Excellence Programme 2011, Hong Kong
Hong Kong International Airport Customer Service Excellence Programme 2010, Hong Kong
Hong Kong Tourism Board, Hong Kong
Hong Kong Tourism Board, Hong Kong
Enterprise Asia
Management of Cathay Pacific lounge, Cathay Pacific Airways, London Heathrow Airport
Star Alliance Lounge, RIOgaleão - Tom Jobim International Airport - International Departures, Terminal 2
Aerotel Rio de Janeiro , RIOgaleão - Tom Jobim International Airport, Rio de Janeiro – International Departures, Terminal 2
Plaza Premium Lounge - Vancouver International Airport - Domestic Departures (Pier C)
Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Domestic Departure, Terminal 2
Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - International Departure, Terminal 2
Plaza Premium Lounge - RIOgaleão - Tom Jobim International Airport - Car Park Building, Terminal 2
Signing of a Strategic Cooperation Framework Agreement with Qingdao International Airport Group Co., Ltd
TGM, Singapore Changi Airport – International Departures, Terminal 1
Plaza Premium Lounge Zone C&D, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 1
Plaza Premium Lounge Zone A1, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 2
Flight Club Grab n' Go, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
Plaza Premium Lounge Brisbane, Brisbane Airport , Australia – Departures, International Terminal
Management of Cathay Pacific lounge, Cathay Pacific Airways, Vancouver International Airport
Management of The Pier, The Wing and The Cabin lounges, Cathay Pacific Airways, Hong Kong International Airport
Management of King David Lounge, El Al Israel Airlines, Terminal 4 of London Heathrow Airport, UK – International Departures
Plaza Premium Lounge, Siem Reap International Airport - International Departures
Aerotel Abu Dhabi, Abu Dhabi International Airport, Abu Dhabi – International Departures, Terminal 1
Aerotel, Singapore Changi Airport - Departures Transit Lounge, Terminal 1
Plaza Premium Lounge, Phnom Penh International Airport, Cambodia - International Departures
Flight Club, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport – International Departures
Plaza Premium Lounge, Winnipeg James Armstrong Richardson International Airport - International Departures
Plaza Premium Lounge, Salalah International Airport - International Departures
SkyTeam Exclusive Lounge, Hong Kong International Airport – Departure, Terminal 1
No.77 China Eastern Plaza Premium Lounge, Shanghai Pudong International Airport, China – Departures, Terminal 2
Plaza Premium Lounge Management Limited officially re-branded as Plaza Premium Group
Plaza Premium Lounge, Singapore Changi Airport – International Departures, Terminal 1
Plaza Premium Lounge, London Heathrow Airport – International Departures, Terminal 4
Plaza Premium Lounge, Vancouver International Airport – Upgrade of Domestic Departures
American Express Lounge in partnership with Plaza Premium, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
Plaza Premium Lounge, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
Management of Cathay Pacific Lounge, Cathay Pacific Airways, Manila Ninoy Aquino International Airport – International Departures
Management of Cathay Pacific Lounge, Cathay Pacific Airways, Suvarnabhumi Airport – International Departures
Plaza Premium Lounge, London Heathrow Airport – Arrivals, Terminal 2 (The Queen’s Terminal)
Al Reem Lounge by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 1
Day Hotel by Plaza Premium Lounge, Kempegowda International Airport (Bengaluru) - Domestic Departures
Plaza Premium Lounge, Macau International Airport – Departures
Plaza Premium Lounge, London Heathrow Airport – Departures, Terminal 2 (The Queen’s Terminal)
Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – [email protected]
Plaza Premium Lounge, Indira Gandhi International Airport - Extension of Domestic Departures, Terminal 3
The BAR, Kuala Lumpur International Airport, Malaysia – Departures, klia2
Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – Departures, klia2
The Green Market, Kuala Lumpur International Airport, Malaysia – Arrivals, klia2
Wellness Spa and Salon, Kuala Lumpur International Airport, Malaysia – Departures, klia2
Wellness Spa, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
Al Ghazal Lounge by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 2
Al Dhabi Lounge by Plaza. Premium Lounge, Abu Dhabi International Airport – International Departures, Terminal 1
Airport Hotel by Plaza Premium Lounge, Abu Dhabi International Airport - International Departures, Terminal 1
Plaza Premium Lounge, Vancouver International Airport - Renovation of International Departures
Plaza Premium Lounge, Kempegowda International Airport - Domestic Departures
Plaza Premium Lounge, Kempegowda International Airport - International Departures
FoodPlaza, Hong Kong International Airport – International Departures, Terminal 1
Plaza Premium Lounge (West Hall), Hong Kong International Airport
Management of Cathay Pacific’s The Bridge Lounge in Hong Kong International Airport
Management of Air France/ KLM Lounge in Hong Kong International Airport
Wellness Spa, Singapore Changi Airport – International Departures, Terminal 3
Plaza Premium Lounge, Kota Kinabalu International Airport – Domestic Departures
Plaza Premium Lounge, Penang International Airport - International Departures
Plaza Premium Lounge, Kuching International Airport - Domestic Departures
Plaza Premium Lounge, Kota Kinabalu International Airport - International Departures
Plaza Premium Lounge, Toronto Pearson International Airport - International Departures, Terminal 3
Plaza Premium Lounge, Penang International Airport – Domestic Departures
The Green Market Express, Singapore Changi Airport – International Departures, Terminal 1
Plaza Premium Lounge, Edmonton International Airport - Domestic Departures
Management of Royal Silk Lounge, Thai Airways, Kuala Lumpur International Airport - International Departures
Management of Cathay Pacific Lounge, Cathay Pacific Airways, Kuala Lumpur International Airport – International Departures
Meet & Greet Services, Singapore Changi Airport – All Terminals
Management of Silver Kris Lounge, Singapore Airlines, Kuala Lumpur International Airport
Nap & Shower Lounge, Indira Gandhi International Airport (New Delhi) – Domestic Departures, Terminal 1
Plaza Premium Lounge, Edmonton International Airport - US Transborder
Plaza Shuttle Service, Indira Gandhi International Airport – Terminal 3
The Bar, Langkawi International Airport - International Departures
Plaza Premium Lounge, Langkawi International Airport - International Departures
Management of Government VIP Lounge, Ibrahim Nasir International Airport (Malé)
Wellness Spa & Salon, Hong Kong International Airport – International Departures, Terminal 1
Plaza Premium Lounge, Ibrahim Nasir International Airport (Malé) - International Departures
Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
Plaza Premium Lounge, Indira Gandhi International Airport - Domestic Arrivals, Terminal 3
Plaza Premium Lounge, Vancouver International Airport - US Departures
Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 3
Plaza Premium Lounge, Muscat International Airport - International Arrivals
Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
The Green Market, Singapore Changi Airport – International Departures, Terminal 2
Business and Conference Centre, Hong Kong International Airport - Airport World Trade Centre, Terminal 2
Plaza Premium Lounge (East Hall), Hong Kong International Airport – Departures
Management of United Red Carpet Club, United Airlines, Hong Kong International Airport - Departures, Terminal 1
Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1
Plaza Premium Lounge, Toronto Pearson International Airport – International Departures and Domestic Departures, Terminal 3
Plaza Premium Lounge, Toronto Pearson International Airport – Domestic Departures and US Transborder, Terminal 1
Plaza Premium Lounge, Senai International Airport (Johor) – International Departures
Management of Toronto Pearson Lounge, Toronto Pearson International Airport – International Departures, Terminal 1
Management of The Arrival, Cathay Pacific Airways, Hong Kong International Airport - Arrivals, Terminal 2
Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – International Arrivals
The Green Market, Hong Kong International Airport - Departures, Terminal 1
Plaza Premium Lounge, Muscat International Airport – International Departures
Plaza Premium Lounge, Hong Kong International Airport - Arrivals, Terminal 2
Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – Domestic Departures
Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) – International Departures
Airport World Trade Centre Club, Hong Kong International Airport – Airport World Trade Centre, Terminal 2
Partnership with CIP Lounges, Shanghai Pudong International Airport – Terminal 2
Partnership with CIP Lounges, Beijing Capital International Airport – Terminal 3
Plaza Premium Lounge, Singapore Changi Airport- International Arrivals, Terminal 3
Plaza Premium Lounge, Kuala Lumpur International Airport – International Arrivals, Low Cost Carrier Terminal
Wellness Salon & Spa, Hong Kong International Airport - Arrivals, Terminal 2
Plaza Premium Lounge, Vancouver International Airport - Domestic Departures
Partnership with CIP Lounges, Shanghai Pudong International Airport
Partnership with CIP Lounges, Beijing Capital International Airport - Terminal 2
Management of Royal Orchid Lounge, Thai Airways, Hong Kong International Airport - International Departures, Terminal 1
Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1
Management of CIP Lounges, Guangzhou Baiyun International Airport - International Terminal
Plaza Premium Lounge, Vancouver International Airport - International Departures
Plaza Premium Lounge, Singapore Changi Airport – International Departures, Terminal 2
Plaza Shower & Relaxation Lounge, Hong Kong International Airport - Departures, Terminal 1
Plaza Premium Lounge (East Hall), Hong Kong International Airport - Departures, Terminal 1
Plaza Hair & Beauty Salon, Hong Kong International Airport - Departures, Terminal 1
Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1
Plaza Premium Lounge, Kuala Lumpur International Airport – International Departures