Globally present, industry awarded and highly experienced, we are committed to making travel better for all.
We are in over
As part of a broad commitment to reinventing passenger services at Bengaluru, we received management control of over 22 services from customer experience to technology innovation. In line with the airport’s vision to bring delightful travel experiences to the airport, our 10 year full-service appointment is designed to reimagine the 360 degree airport experience.
Partnering with innovative financial group, Capital One, we were tasked with creating a unique lounge environment including space and experience design, product development, pricing strategy, food and beverage concepts, premium customer service and lounge operations at one of America’s busiest airports. Aiming to fulfill the needs of various traveller types from business travellers, adventurers, families to honeymooners, this redevelopment was intended to offer a memorable pre-flight experience.
In partnership with DragonPass, we launched our first railway lounge, providing a seamless experience for guests moving through the Wuguang Passenger Railway. Spanning 700 sqm and with the capacity to house 290 guests, the lounge was developed to accommodate privacy and social distancing requirements whilst incorporating sustainability principles.
Taking over operation of lounge areas in the terminal as well as all premium lounge services, our introduction of global airport hospitality services in Turkey saw Plaza Premium Group expand both globally and in regards to its range of services. Upon service handover, we committed to a series of investments including upgrading services and facilities, creating an elevated lounge experience and providing a safe and hygienic environment for work and leisure travellers.
A testament to our excellence in exceptional airport lounge management, we were awarded the acclaimed ISO 9901:2015 certificate in 2020. Attributed to our consistency in providing products and services that meet global regulatory requirements and commitment to enhancing customer service, this award highlighted our long-term passion for seamless airport hospitality.
With a range of lounges across Canada and Latin America, the introduction of Dallas Forth Worth marked our 18th location in the Americas yet first lounge in the United States. Sized at 1,400 square feet, this lounge was designed to incorporate charging pods, an AeroBar, WiFi, food services and a socially distance interior layout.
Our first product in the membership space, Smart Traveller demonstrated our commitment to digitising the future of air travel via contactless services and a united global airport ecosystem. Designed to allow savvy travellers to earn points through our network of services and receive value-added benefits from partners, this innovation was aimed at pivoting airport hospitality towards a seamlessly-integrated future.
Extending our dominance across key international airports, our introduction of Plaza Premium Lounge in Dubai reflected our growing reach over the most trafficked travel routes. Situated on the upper level of Dubai international airport, this 1,260sqm space promised capacity for 300 guests and offered key features including for family suites, a dedicated children’s playroom, cigar lounge, prayer rooms and culinary offerings.
Bringing the airport hotel concept to London Heathrow Airport, our launch of Aerotel in the UK’s busiest airport acted as a key development in our vision of democratising the hospitality experience. Based in Terminal 3, Aerotel offered guests 24/7 check-in/out, quiet rooms and complimentary facilities including WifFi, reading materials and TVs.
Expanding our global footprint, our entrance into the United States with Allways Meet & Greet reflected a key step towards our goal of revolutionising the on-ground experience. Designed to suit leisure and business travellers, family vacationers, corporate clients and government VIPs, Allways included a range of bespoke services including welcome greetings, escort through custom and security check, and baggage handling.
Spanning more than 9,000 sqm, our introduction of Aerotel to Beijing represented the largest in-airport accommodation available in China. Incorporating 215 guest rooms, a 24 hour Library Lounge, international buffet and a la carte menu, WiFi and media entertainment, this specialised hotel reflected a pioneering approach to meeting the unique desires of airport travellers.
Recognised for his innovative transformation of the airport hospitality industry, our founder, Mr Song Hoi See’s, reception of this acclaimed award reflected a great honour for Plaza Premium Group. Following his democratic vision for the airport experience since 1998, this acknowledgement highlighted the exceptional work Mr Song Hoi See has achieved in making seamless travel experiences available to all.
Developing the prestigious side of our offering, the addition of Plaza Premium First saw more luxurious benefits added to our established lounge experience. On offer at Hong Kong and Malaysia were personalised tours from Lounge Ambassadors, best-in-class cocktails, complimentary neck and shoulder messages, private shower rooms with Elemis skincare amenities and WiFi.
Introducing a new standard of airport hospitality to Hong Kong international airport, the Centurion Lounge enhanced the on-ground experience for comfort seeking leisure and business travellers. Providing a unique selection of amenities including complimentary, buffet-style meals, fully stocked bars and comfortable lounging spaces, The Centurion Lounge offered an inclusive and elevated experience.
Reflecting our commitment to delivering expert airport hospitality, Plaza Premium Lounge at London Heathrow Airport received its first of four consecutive awards for the World’s Best Independent Airport Lounge. Significant recognition from the industry’s most prestigious body, the group also received Top 10 placement for Plaza Premium Lounges in Hong Kong and Brisbane Airports.
Meeting the growing demand for comfortable in-airport accommodation, the introduction of Aerotel to Singapore Changi Airport highlighted a significant development in our expansion. Offering 70 guest rooms with bathrooms, amenities and WiFi, the first-of-its-kind concept revolutionised the way travellers approached long lay-overs, further streamlining the airport experience.
Reaching further into the southern hemisphere with the establishment of the Star Alliance Lounge, RIOgaleão and Aerotel Rio de Janeiro at Tom Jobim International Airport, we continued to expand our global footprint and our service offering. Introducing the Aerotel concept to Singapore Changi Airport and Abu Dhabi International Airport, Abu Dhabi we continued to provide flexible options to global travellers.
No.77 China Eastern Plaza Premium Lounge in Shanghai Pudong International Airport becomes our first co-branded lounge. Experiencing huge growth, we continued to acquire management of Cathay Pacific Lounges around the world and expanded our footprint to include Winnipeg James Armstrong Richardson International Airport, Sydney Kingsford Smith International Airport and Manila Ninoy Aquino International Airport.
Welcoming business travellers and SkyTeam Elite Plus members, this new lounge concept was designed to provide staff and guests with a refreshing break in Sydney Airport. Located in the Terminal 1 departure level at Pier B, our Sydney SkyTeam Exclusive Lounge offered capacity for 140 guests while providing snacks, entertainment and showers.
Designed to appeal to business and leisure travellers in need of a refreshment after a long travel experience, The BAR was designed to bring sophisticated entertaining to the airport experiences. Based in Kuala Lumpur International Airport, this culinary was our first venture into a cocktail bar concept and proved successful in adding to a seamless on-ground experience.
Continuing to establish Plaza Premium Lounges at major international airports, our introduction of a lounge concept to London Heathrow Airport assisted us to grow within the European market. In addition to this development, we also continued to expand on a global scale, with almost 20 new lounges acquired during 2014.
Adding to the group’s collection of hospitality services, the introduction of Wellness Spa & Salon in 2011 saw the group gain greater recognition with the health and wellness space. An integrated spa-nail-hair-aromatherapy salon located centrally in Hong Kong International Airport, the concept was designed to relax long-haul travellers as they journeyed across the globe.
Our first move into the culinary dimension of the international airport experience, this milestone saw us develop a food and beverage offering within Hong Kong International Airport. Providing travellers with charging stations, wifi and entertainment along with luxury dining options, this concept fused the convenience of a lounge with an authentic restaurant setting.
A significant year in our international growth, our expansion into India at Rajiv Gandhi International Airport (Hyderabad) represented a strong market success among local travellers. Providing food and beverage services, entertainment and comfortable resting spaces, this development prompted us to further expand into India, one of the group’s most significant market’s today.
Taking our concept of independent airport lounges in a new direction, we developed our first arrival lounge: Plaza Premium Lounge at Hong Kong International Airport. In addition to providing this new option for onboarding travellers focused, we also extended our wellness offerings within the airport.
Broadening our array of lounge services, our first management project with Royal Orchid Lounge Partnership at Thai Airways, Hong Kong International Airport saw us manage the operations of their existing lounge service. In the same year, we also acquired management of CIP Lounges at Beijing Capital International Airport and launched a Plaza Premium Lounge (West Hall) at Hong Kong International Airport.
Bringing our hospitality expertise to the North American continent, we introduced our first Canadian offering, a Plaza Premium Lounge in Vancouver International Airport. Within the year, we also strengthened our foothold in Asia, acquiring management of CIP Lounges in Guangzhou Baiyun International Airport.
Bringing to life Mr Song’s revolutionary independent lounge concept, Plaza Premium Group’s origins can be traced back to the opening of the first Plaza Premium Lounges in Hong Kong International Airport and Kuala Lumpur International Airport. The first lounges not exclusive to Business or First Class travellers, these Plaza Premium Lounges were the first to provide all travellers with access to airport hospitality services.
