Expertise 专业服务專業服務

Equipped with unrivalled knowledge of the international hospitality industry, we lead with passion, confidence and purpose. 我们拥有无与伦比的国际机场接待行业知识，怀抱激情、信心和目标，持续引领行业潮流。我們擁有國際機場接待業知識，以熱誠、自信和目標引領行業潮流。

Over 20 years’ of excellence in airport hospitality.

With an expertise that spans over 20 years, our range of services span across industry-leading lounge operations and designs, award-wining in-airport accommodation, meet and assist, and other passenger services, and then the technology to link it all with a single touchpoint. This services suite has the power to make every airport travel experience memorable for your brand and business.

在机场接待方面有20多年的丰富经验。

20多年来，我们的服务范围涵盖行业领先贵宾室运营和设计、屡获殊荣的机场内住宿、接机和协助以及其他旅客服务，并通过技术将所有这些服务与单一接触点相关联。这套服务能够让您的品牌和企业在每次机场旅行中都留下难忘的印象。

提供優越機場接待體驗逾20載。

二十多年來，環亞的服務範圍涵蓋領先同業的貴賓室營運和設計、屢獲殊榮的機場內住宿、接機和協助以及其他旅客服務，更以科技融合所有服務，讓您的品牌和業務在每段機場旅程均留下難忘印象。

Committed to continually disrupting the international airport industry, our hospitality developments strive to enhance passenger experiences and maintain a sleek travel process. Pursuing new commercialisation opportunities, acquiring high-quality lounges and partnering with major bodies, our team holds fast to a pursuit of airport hospitality excellence.

我们致力于不断颠覆国际机场行业，多个接待开发项目旨在改善旅客体验，确保旅程畅通舒适。我们的团队坚持寻找新的商业化机会，收购优质贵宾室，并与主要机构合作，竭力提供卓越的机场接待服务。

環亞致力革新國際機場業，不斷開發提升旅客體驗的接待項目，確保旅程暢通舒適。我們的團隊堅持尋找新的商業化機會、收購優質貴賓室，並與主要機構合作，竭力提供卓越的機場接待服務。

What we offer 我们的服务環亞服務

Design & Experience Development 设计与体验优化設計與體驗發展

We innovate, grow and cultivate new service offerings and products which streamline the travel experience. With our 20+ years of industry expertise from consultancy, design, development, construction to operation, we’re able to provide customized and superb hospitality experiences and solutions within the airport ecosystem. By partnering with visionary designers, architects and culinary experts, we create award-winning services and products which elevate the travel journey.

我们创新、发展和培育新的服务项目及产品，以优化旅行体验。我们拥有20多年的咨询、设计、开发、建设和运营专业知识，能够在机场生态系统内提供定制化的一流接待体验和解决方案。我们与富有远见的设计师、建筑师及烹饪专家合作，创造出获奖的服务和产品，提升旅游体验。

環亞創新、發展和培育新的服務項目與産品，務求精簡旅行體驗。我們擁有逾20年的顧問、設計、開發、建設和營運專業知識，能在機場生態系統內提供客製化的優越接待體驗和解决方案。我們與富有遠見的設計師、建築師和烹飪專家合作，創造出屢獲殊榮的服務和産品，提升旅遊體驗。

Lounge Management 贵宾室管理貴賓室管理

Through our extensive hands-on experience operating 250+ global locations, we have developed the most comprehensive lounge operations knowledge, supported with a well-established infrastructure and supply chain in the industry. Customer experience is at the centre of our operations, from customer service training, culinary management, to customer feedback programme. Quality and consistency are the core of our operations, supported by an extensive management oversight, employee training, governance plans, and quality assurance framework, always with an emphasis on safety.

通过在全球250多个地点的广泛实践经验，我们已经获取了最全面的贵宾室运营知识，并得到业内完善基础设施和供应链的支持。客户体验是我们运营的核心，涵盖客户服务培训、烹饪管理、客户反馈计划等。质量和一致性是我们运营的核心，由广泛的管理监督、员工培训、治理计划和质量保证框架给予支持，始终强调安全性。

通過全球250多個地點的廣泛實幹經驗，環亞已累積了最全面的貴賓室營運知識，並得到業內完善基礎設施和供應鏈支持。客戶體驗是環亞的營運核心，我們致力做好客戶服務培訓、烹飪管理、客戶反饋計劃。我們竭盡全力保持始終如一的質素，輔以全面監察管理，推動員工培訓、管治計劃和質素保證框架，時刻注重安全。

Passenger Service Operations 旅客服务业务旅客服務業務

Staring from the Meet & Assist service, we have expanded our solution and services to connect all passenger touchpoints such as Fast track, porter, buggy, baggage wrapping, etc to service philosophy and backend processes, which are supported and continuously enhanced via the use of technology and innovation. Our technology platform and service delivery protocol are the core enablers of the overall solution; starting from booking to fulfilment and customer feedback. As airports seek to evolve and digitalise the whole airport passenger experience, PPG’s passenger service operations are developed to deliver a consistent 360° end-to-end airport experience throughout the passengers’ travel journey from the moment they arrive at the airport until their departure.

从接机与协助开始，我们扩展了解决方案和服务，将所有旅客接触点（比如快速通道、搬运工、搬运车、行李包装等）与服务理念及后台流程连接起来，并通过技术运用和创新来提供支持和不断加强。我们的技术平台和服务交付协议是整个解决方案的核心促成因素，涵盖预订到履行和客户反馈等方面。随着机场寻求整个机场旅客体验的发展和数字化，环亚旅客服务业务致力于为旅客提供从到达到离开机场的整个旅行过程中统一的360度端对端机场体验。

從接機與協助開始，環亞擴展了旗下解决方案和服務，把快速通道、搬運工、搬運車、行李包裝等所有旅客接觸點，與服務理念和後台流程連接起來，並以科技與創新來支持和不斷提升。環亞的科技術平台和服務交付協議是整套解决方案的核心促成因素，涵蓋預訂、執行和客戶反饋等。隨著各地機場追求全方位旅客體驗的發展和數碼化，環亞旅客服務業務致力為旅客提供一致的全方位機場體驗，由到埗至離開機場全程周全照顧。

Technology & Digital Innovation 技术与数字创新技術與數碼創新

Leveraging innovation, we light the way for smooth customer journeys which empower and assure travellers as they move across the globe. Our Airport Hospitality Solution is end-to-end modular designed and highly integrated. It connects all customer and operation touchpoints to collect various data points into one single view which enable us to make well-informed commercial and operation strategies. Through employing world-class technology, we ensure each brand, service and offering we deliver adds to our guests’ travel experience and the business.

我们通过创新，保障旅客全球旅行通畅无阻我们的机场接待解决方案是端到端模块化设计和高度集成。它连接所有客户和运营接触点，将各种数据点汇集到单一视图中，以便我们制定明智的商业和运营策略。通过采用世界一流技术，我们确保所提供的每个品牌、服务及产品都为旅客体验和企业带来附加价值。

環亞以創新保障旅客全球旅行通暢無阻，我們的機場接待解决方案採用了端到端模塊化設計，而且整合度極高，能接通所有客戶和營運接觸點，把各種數據點彙集至同一檢視下，讓我們有能力制訂明智的商業和營運策略。我們以世界級科技確保旗下每個品牌、每項服務及每件産品都為旅遊體驗和業務更具價值。

Commercialisation 商业化商業化

We have a strong commercial network of leading airlines and corporate clients to ensure stable and robust revenue stream to start with. Our professional sales and marketing team globally is ready to help formulate and deploy customised brand and sales strategies to optimise every commercial opportunities, supported by PPG’s well-established omnichannel commerce system.

我们拥有强大的商业网络，包括领先的航空公司和企业客户，确保获得稳健和强劲的收入流。我们在全球的专业销售及营销团队随时准备帮助制定和部署定制化品牌与销售策略，在环亚完善的全渠道商业系统支持下，优化每一个商业机会。

我們擁有強大的商業網絡，包括領先的航空公司和企業客戶，確保獲得穩健的收入流。我們遍佈全球的專業銷售及營銷團隊隨時候命，能幫助制訂和部署客製化品牌與銷售策略，支持環亞完善的全渠道商業系統優化每一個商機。

Our Partners 我们的合作伙伴環亞合作夥伴

Collaborating with an expansive network of international airports, we are pleased to hold exceptional relations with some of the world’s most advanced airports. We customise and design world-class passenger experiences along with smart solutions to transform the customer experience. And ultimately help to realise the full potential of non-aeronautical revenue for airport partners. 通过庞大的国际机场网络合作，我们与世界上最先进的机场保持密切的合作关系。我们定制并规划世界级旅客体验及智能解决方案，以提升客户体验，并帮助机场合作伙伴实现最大化非航空收入。環亞與廣大的國際機場網絡合作，並與全球最先進的機場關係緊密。我們客製和設計世界級旅客體驗及智能解决方案來提升客戶體驗，務求釋放機場合作夥伴非航空收入的全部潜力。

Aiding over 60 international airlines to elevate their on-ground experiences, we assist a wide selection of airline partners to streamline their lounge offerings. We provide a comprehensive solution spanning design, build, consulting, lounge management and operations, and staff training and quality assurance. We are committed to creating a premium and safe on-ground guest experience that reflects their brand values and create lifetime loyalty. 我们协助60多家国际航空公司提升机场体验，同时帮助合作伙伴优化贵宾室产品。我们提供全面的解决方案，包括设计、建造、咨询、贵宾室管理和运营，以及员工培训和质量保证。我们致力于营造优质安全的地面旅客服务体验，反映品牌价值并建立终身忠诚度。環亞協助60多家國際航空公司提升地面體驗，並協助他們精簡貴賓室産品和服。我們提供全面的解决方案，包括設計、建造、顧問、貴賓室管理和營運，還有員工培訓和質素保證。我們致力營造優越安全的地面旅客服務體驗，反映各航空公司的品牌價值和建立一輩子的忠誠度。

Working closely with a broad spectrum of corporate partners, we curate a widespread portfolio of travel benefits, which are made accessible and avaliable anywhere anytime for their high-value customers globally. And most importantly, we meet the spoken and unspoken needs of them, help the brand create customer loyalty. 我们与广泛的企业伙伴密切合作，设计诸多旅行优惠方案，以供其全球高价值客户随时随地使用。而最重要的是，我们满足其有声和无声需求，帮助品牌建立客户忠诚度。環亞與各類企業夥伴密切合作，設計形形式式的旅遊優惠，隨時隨地服務夥伴的全球高價值客戶。而最重要的是，夥伴甚至不用明言，我們都能夠滿足所需，幫助品牌建立客戶忠誠度。

“Heathrow is very proud of its partnership with Plaza Premium. As Europe's leading hub airport, we are passionate about constantly improving passenger service. Plaza Premium have enabled us to bring passenger experience in independent lounges to new levels by introducing product choice, great facilities and excellent service.” "能够与环亚开展合作，希思罗机场感到非常自豪。作为欧洲领先的枢纽机场，我们始终积极改善旅客服务。通过与环亚的合作，我们能够引入产品选择、良好设施和卓越服务，将旅客在独立贵宾室的体验提升到全新水平。" 「希斯路機場很榮幸能與環亞合作。作為領先歐洲的樞紐機場，我們不斷積極改善乘旅服務。通過與環亞的合作，我們引入了更多産品選擇、更精良的設施和更卓越服務，將旅客在獨立貴賓室的體驗提升至新高度。」

— John Holland-Kaye, CEO, Heathrow Airport Holdings Limited John Holland-Kaye，希思罗机场控股有限公司首席执行官希斯路機場控股有限公司行政總裁John Holland-Kaye

“Good partners are a vital component in delivering the best to our passengers at Singapore Changi Airport and I am heartened to see Plaza Premium Lounge grow from strength to strength in the expansion of its global footprint. Even more so, I welcome their latest offering at Changi Airport which will no doubt enhance the Changi Experience for our passengers.” "良好合作伙伴是新加坡樟宜机场为旅客提供最佳服务的重要组成部分。我很高兴看到环亚贵宾室在拓展全球业务的同时不断发展壮大。更重要的是，我很欢迎他们在樟宜机场提供最新产品，这无疑将帮助提升旅客在机场的体验。" 「新加坡樟宜機場能為旅客提供最佳服務，合作良伴功不可沒。我很高興看到環亞貴賓室不斷擴展和加強全球業務。更重要的是，我很歡迎環亞在樟宜提供最新産品，毫無疑問地提升旅客在機場的體驗。」

— Mr Lee Seow Hiang, CEO, Changi Airport Group 樟宜机场集团首席执行官李绍贤先生樟宜機場集團行政總裁李紹賢先生

"We are optimistic that our timely partnership with Plaza Premium Group (PPG) will bolster our mission to transform passenger experience at BLR Airport. The Power of One concept will ensure optimal service and safety standards, along with seamless airport experience. This partnership is a positive step towards restoring passenger confidence in air travel," "我们相信，与环亚集团及时达成合作，将有助于我们提升客户在班加罗尔机场的体验。"统一力量"概念将确保最佳服务和安全标准，以及无缝机场体验。这种合作是朝着恢复旅客航空旅行信心所迈出的积极一步。” 「我們相信與環亞集團及時達成合作，將有助提升班加羅爾機場乘客的體驗。『萬眾一心的力量』將確保最佳服務和安全標準，還有無微不至的機場體驗。雙方合作將有助積極重建旅客對航空旅遊的信心。」

— Hari Marar, Managing Director & CEO, Bangalore International Airport Limited 班加罗尔国际机场有限公司总经理兼首席执行官Hari Marar 班加羅爾國際機場有限公司總經理兼行政總裁Hari Marar

“Our partnership with Plaza Premium Group goes back to as far as 1998 when they opened their first lounge at Kuala Lumpur International Airport in Malaysia and we have seen them grow to become a leading provider of airport hospitality services all over the world. We are confident they will bring the same high service standards to SAW. The presence of Plaza Premium Group at the airport is a manifestation of our continued commitment to ensure world-class service culture and hospitality is practised at all our airports.” "我们与环亚集团的合作可以追溯到1998年，当时他们在马来西亚吉隆坡国际机场开设了其首个贵宾室，我们一路见证他们发展成为世界领先的机场接待服务提供商。我们相信他们将为SAW带来相同的高标准服务。环亚集团机场业务体现我们持续致力于确保世界级服务文化和接待。" 「馬來西亞機場早於1998年便開始與環亞集團的合作，當時他們在馬來西亞吉隆坡國際機場開設了首個貴賓室，我們一路見證環亞發展成為領導全球的機場接待服務供應商。我們相信環亞將為SAW帶來相同的優秀服務標準。環亞集團在機場的營運，是我們不斷致力確保世界級服務文化和接待的實證。」

— Mohd Shukrie Mohd Salleh, Chief Executive Officer (Group CEO), Malaysia Airports Group Mohd Shukrie Mohd Salleh, 马来西亚机场集团首席执行官（集团首席执行官）馬來西亞機場集團行政總裁（集團行政總裁）Mohd Shukrie Mohd Salleh

Get in touch 取得联系取得聯繫

Plaza Premium Group are always commited to make travel better through personalised business solutions for you. 环亚集团一直致力于提供个性化的商业解决方案，缔造更加美好的旅游体验。環亞集團一直致力提供個性化的商業解决方案，締造更美好的旅遊體驗。

For more information, please get in touch with our Business Development team. 如欲了解更多信息，请与我们的业务拓展团队取得联系。如有其他查詢，請聯絡環亞的業務開發團隊。

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